Kronos is a software company focusing on workforce management technology. One of their products is the Workforce Ready suite, which is their cloud-based platform for human-capital management. In the summer of 2018, I was on the Workforce Ready design team as a UX Engineering Intern.
One of the main projects I worked on at Kronos was introducing an onboarding system that would notify and guide users when new features are pushed to the software.
Workforce Ready is a robust software that follows rapid development cycles. Therefore, a system must be designed and implemented so that product managers can communicate new software changes to the users.
We wanted the onboarding feature to be unintrusive and intuitive; users should only see updates that are relevant to them, and the walkthroughs should not interrupt a user’s workflow. The first step in realizing and designing such a system is constructing a comprehensive user flow that outlines where walkthroughs and notifications exist within the software.
An intentional design choice we made was to not include an area in the home dashboard where notifications can be stored and archived, as this encourages user to ignore update notifications and feature walkthroughs. Instead, notifications are indicated when the menu is opened and the walkthroughs are launched when the user visits a specific page that contains a new feature.
Prototypes of the Menu Indicator and the Walkthrough Launcher
Another major project I worked on at Kronos was persona development for Workforce Ready users. We first analyzed past usability testing data and then conducted a persona development workshop with real Workforce ready clients.
Through this project, I was able to better understand our core users, specifically with regards to how they use our software. Identifying the pain points and needs of our users is valuable because it allows our team to design a better experience for our users, which in turn maximizes customer retention for the company.
Final Deliverables for the Persona Project
Analyzing real user data gave us insights into quality assurance, which is surprisingly overlooked in the development phase. For example, through the persona development workshop, we discovered that our users are often frustrated with not being able to reset forgotten passwords; this informed our design team that a better password retrieval system was needed for our software.
The final step in the data analysis process was to package our findings into visually appealing deliverables, which is shown above.
My final task at Kronos was to design a quick link component based on PM requirements and preexisting patterns. This assignment taught me how to adopt a company’s design language, as well as the importance of working within an established system with other designers.
Draft of the Quicklink Component